Privacy & Cookie Policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4 In this policy, “we”, “us” and “our” refer to Clinical Research Advancement Pte. Ltd. For more information about us, see Section 13.
2. Credit
3. Protecting your personal data
3.1 We maintain physical, electronic, and administrative policies and procedures which, in consideration of the nature and complexity of data processing, are designed to protect your information. These measures rely on programs and specifications provided by our third-party hosting and electronic service providers, which include physical and electronic security and computer and communication security measures reflected in system design, password protection, and data management practices; and other measures to restrict access to the data we hold in physical and electronic forms.
4. How we use your personal data
4.1 In this Section 4 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
4.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
4.3 We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal bases for this processing are contractual necessity, and our legitimate interests, namely the proper administration of our website and business, including communication with you at your own request.
4.4 We may process your information included in a communication to us through our website (“profile data”). The profile data may include your name, address, telephone number, email address, gender, date of birth, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal bases for this processing are contractual necessity and our legitimate interests, namely the proper administration of our website and business.
4.5 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data will only be processed for the purposes of responding to your enquiry. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
4.6 We may process information relating to our customer and contractor relationships, including customer contact information (“customer and contractor relationship data”). The customer and contractor relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer and contractor relationship data is you or your employer. The customer and contractor relationship data may be processed for the purposes of managing our relationships with customers and contractors, communicating with customers and contractors, and keeping records of those communications. The legal bases for this processing are contractual necessity, and our legitimate interests, namely the proper management of our customer and contractor relationships.
4.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our business.
4.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
49 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks, both known and unforeseen.
4.10 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4.11 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
5. Providing your personal data to others
5.1 We may disclose your personal data to any member of our group of companies (this means our corporate partner(s) and our sub-contracted entities, insofar as they pertain to our business contract or your business inquiry) as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
5.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5.3 Financial transactions relating to our website and services are handled by our payment services provider, Bank of America. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
5.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
6. International transfers of your personal data
6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA), if you reside there.
6.2 Our offices and facilities are located in The United States.. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of the European countries. Transfers to and from each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from this website.
6.3 The hosting facilities for our website are situated in The United States of America. The European Commission has made an “adequacy decision” with respect to EU data transferred to the US. Such data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from the link in clause 6.2.
6.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
7. Retaining and deleting personal data
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 As our business pertains to the maintenance of a research network, and the maintenance of our client relationships, any data relevant to those tasks may be retained for as long as required to conduct our business appropriately. Any data collected in ancillary fashion and which does not pertain to our business interests will be retained for no longer than five years.
7.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We will notify you of significant changes to this policy by email. The current policy can always find on our website.
9. Your rights
9.1 If you are a natural person located in the EEA, you have the following rights with respect to your personal data:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
9.2 You may exercise any of your rights in relation to your personal data by written notice to us at medaffairs@cradvancement.com.
10. About cookies
10.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
10.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
10.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11. Cookies that we use
11.1 As a company, we do not use cookies. However, our service providers do, as established in section 11.
12. Cookies used by our service providers
12.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
12.2 We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
12.3 We use Squarespace to host our website. This service uses cookies for usage analytics and other purposes as noted in their cookie policy.
13. Managing cookies
13.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
13.2 Blocking all cookies will have a negative impact upon the usability of many websites.
13.3 If you block cookies, you will not be able to use all the features on our website.
14. Our details
14.1 This website is owned and operated by Clinical Research Advancement Pte. Ltd.
14.3 Our principal place of business is located in 2870 Peachtree Rd NW #915-6738 Atlanta, GA 30305. Our mailing address can be obtained by sending an enquiry to medaffairs@cradvancement.com.
14.4 You can contact us:
(a) by email at medaffairs@cradvancement.com;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by postal mail, if you have enquired our mailing address and it has been provided.
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